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For an "average" indy P&C agency, how large of a book should a good service person be able to manage? What's the industry standard for book size /service hours per week or month?
Thanks for any input..
RW
Thanks for any input..
RW
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For an "average" indy P&C agency, how large of a book should a good service person be able to manage? What's the industry standard for book size /service hours per week or month? Thanks for any input.. RW
We're approx $3m in written premium. Mostly P&C, 99% standard / preferred carriers. 2000 households.
Someone local told me that we're right at the point of what one 40hr per week person should be expected to handle.
Was just curious as to what others had experienced.
In another agency I used to work with (1-1.5m written premium, Auto/Home, Allstate), that would require maybe 20-25 hrs. per week. However, some weeks there would be a peak in service transactions and that could bump it higher.
40 hours per week for a 3m book of business seems reasonable ON AVERAGE based on the numbers above, but expect any number of weeks requiring more than that. Also, lines of business matter too...And the billing behavior of your clients. I have some clients that call multiple times per month and believe it or not, all that time adds up quite a bit!