Service Work for Former Companies

[WGO]

If you are terminated by a company for lack of production are you still able to do any service work for your clients with that company? Things such as changing a beneficiary or requesting forms for them. Thanks

 

[fed up]

If you are TERMINATED you are no longer associated with that company and CANNOT do service work for them. That is not to say that you can't take their customer who has reached out to you. But you would be opening a huge can of worms if you appear to be representing your former company by submitting a change form. I would have a hard time believing that your E&O carrier would back you if you did this and made a mistake

 

[goillini52]

If you are terminated by a company for lack of production are you still able to do any service work for your clients with that company? Things such as changing a beneficiary or requesting forms for them. Thanks

Yes, you can and should assist them. You're probably still getting renewals.

I wouldn't think you could change their beneficiary even if you were still with the company. That would need to be done in writing.

 

[shonceman]

If you are TERMINATED you are no longer associated with that company and CANNOT do service work for them. That is not to say that you can't take their customer who has reached out to you. But you would be opening a huge can of worms if you appear to be representing your former company by submitting a change form. I would have a hard time believing that your E&O carrier would back you if you did this and made a mistake

I get your point. But I wonder if it doesn't depend on the company. I called a company just yesterday who had terminated all independent agents. A client needed a loan, so I called in to see if he had loan value available. Before they would talk to me, they asked my agent number. Since I was the writing agent they gave me all the info I needed, without getting permission from the client. I'm faxing forms in this morning.

I can think of another company that's terminated me twice for non production. But if I call in about a client's policy, they're completely free to speak to me as the writing agent after verifying my ID.

Now, I certainly can't call my former captive company and get any info without the client on the line. But I've never had any trouble getting info from a carrier for policies where I'm still being paid renewals (which are in reality "service commissions"), even if I'm no longer appointed.

 

[WGO]

I just meant requesting a beneficiary form for a client that is not comfortable calling customer service themselves.

 

[WinoBlues]

I service all of My clients. Have for many years. A few companies won't give you any info, some will. Some companies have forms online.

Last week I called Jackson National for a CNA client that a sub agent wrote, they gave me all the information. I called Oxford and they would not talk to me. Called back with the client by three-way and they still wanted to balk but gave in when I pushed.

So it can and is done every day.

If an agent does not service their clients, I am happy to. @Inventory

 

[fed up]

In that case, make the call. But I would not offer advice about what or what not to fill in.

 

[shonceman]

If an agent does not service their clients, I am happy to. @Inventory

Same here. All day, every day.