Should I do anything?

[SamIam]

I have this *** client, who called me and told me his Aetna Plan he hasn't payed in a while and had a hard time cancling. I told him to call later at night when their not as busy their open 24hrs a day. I also told him after your grace period they will automaticly cancle. He eventually got a hold of the market place and wanted them to backdate his cancleation and told them his agent said he didn't have to cancle because it will be an automatic cancle which isn't what I told him. When he told me this he acted like it wasn't a big deal. Should I do anything?

 

[Yagents]

Nothing to do but let it automatically cancel after non payment. MP can only backdate in exceptions like medicare enrollment