Just looking for opinions. If you enroll someone in a MA plan and they call you to cancel the next week are you responsible for going through all the pain and anguish of sitting on the phone for hours (free of charge) to get them back on the plan that they had before. Consider the following: During OEP the client elects your new plan. They had a $240/month supplement and a $35 drug plan before. The drug plan is automatically disenrolled and like a responsible agent you didn't cancel the supplement until the end of the month. So now the situation is that if they want to go back to the supp they lose their drug plan. (One election per OEP). You can put any situation in there that you want, but the point is that it takes hours and hours to undo the deal (if you can even do it at all) that I wonder if you could say "I understand that you want to change your mind, and that's OK. I will give you the number for disenrollment for abc insurance co. and also the number for medicare so that you can get your drug plan back in force. If I can be of help in the future, please let me know." I'm not advocating, just stirring the pot.......er......I mean....just asking.