I have experienced one case that I do not know how to overcome the difficulty. A old lady applied for FE insurance. Everything is fine until I ask her for social security number. She said "No, No, No, my son told me never give social security number to anybody". I explained that we have to have social security number to get the application done. I showed her my life insurance license that I am a legit agent. I showed her I used a carrier's quote engine. But I still do not have a way to get her SSN. What other suggestions you guys have to convincing the old lady to give me her SSN and get this application complete?