My mothers truck was recently stolen a few days ago and recovered yesterday. It was towed to a yard. We filed a report immediately after noticing it missing, and a neighbors camera system filmed the whole thing. She has full coverage on the truck.
Today, we went to check the truck out and the aftermarket wheels and off road tires were stripped, as well as the factory tow mirrors, radio and speakers. Both interior door panels are damaged, as well as ignition/steering column and the passengers side door doesn't close flush. Oddly enough the truck had some random steel wheels and tires installed.
My mother contacted the insurance company, and she answered a littany of questions from how much she bought the truck for, to modifications done to truck, to if anyone had permission to drive the truck...The questions seemed to be read off of a sheet of paper. She was advised that the session was being recorded. The insurance company wants to have the truck towed to a different lot to sit until a appraiser comes out to look at it.
I guess I'm all ears to hearing what advice you guys have. Anything that we should be aware of? The whole conversation my mother had with the insurance guy had an almost accusatory undertone to it, left her feeling defensive and frustrated. Also I'm aware that insurance won't pay for aftermarket items, but would they pay for factory replacement wheels and tires and other items that's damaged/stolen?
Today, we went to check the truck out and the aftermarket wheels and off road tires were stripped, as well as the factory tow mirrors, radio and speakers. Both interior door panels are damaged, as well as ignition/steering column and the passengers side door doesn't close flush. Oddly enough the truck had some random steel wheels and tires installed.
My mother contacted the insurance company, and she answered a littany of questions from how much she bought the truck for, to modifications done to truck, to if anyone had permission to drive the truck...The questions seemed to be read off of a sheet of paper. She was advised that the session was being recorded. The insurance company wants to have the truck towed to a different lot to sit until a appraiser comes out to look at it.
I guess I'm all ears to hearing what advice you guys have. Anything that we should be aware of? The whole conversation my mother had with the insurance guy had an almost accusatory undertone to it, left her feeling defensive and frustrated. Also I'm aware that insurance won't pay for aftermarket items, but would they pay for factory replacement wheels and tires and other items that's damaged/stolen?
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