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It is about training your clients and business partners, having the right tools and being properly staffed. Most rational people do not expect you to jump at a moments notice, but they do want to know when it will be done and you need to deliver.
For personal lines, you need to master the warm handoff to the various carriers service center... all they do is work on their system and they can typically turn things around much quicker than you and your staff can. If a client calls to add a new vehicle while they are sitting at the dealership, it takes 25 seconds to conference in the service center and hand them off instead of 15 frantic minutes of you endorsing on the new vehicle and getting an auto ID card over there.
For personal lines, you need to master the warm handoff to the various carriers service center... all they do is work on their system and they can typically turn things around much quicker than you and your staff can. If a client calls to add a new vehicle while they are sitting at the dealership, it takes 25 seconds to conference in the service center and hand them off instead of 15 frantic minutes of you endorsing on the new vehicle and getting an auto ID card over there.
