TRUE Live Transfers

[YouGotMyMoney]

Nick thank you very much for this info.

It's seems you were way more lucky with your rep than I was.

Mine was a bit of an ***.

Wasn't very knowledgable about the live transfer program.

When I inquired about their program to redirect to an agent's quote engine instead of Ehealthinsurance, he thought I was speaking Swahili.

 

[souldeux]

Nick thank you very much for this info.

It's seems you were way more lucky with your rep than I was.

Mine was a bit of an ***.

Wasn't very knowledgable about the live transfer program.

When I inquired about their program to redirect to an agent's quote engine instead of Ehealthinsurance, he thought I was speaking Swahili.

Anytime!

And yes, I am very lucky to have the rep I do. She is incredibly helpful and always responds very promptly and intelligently to my emails. If I write her an email with a question that she thinks would be easier to explain over the phone, she picks up and calls me within the hour to help me out. I also told her if I hit a certain ROI with them that I owed her a gift card to her favorite restaurant - I think one more is going to push it over.

 

[Norwayguy]

Neither, actually. An InsuranceLeads.com rep called the lead, but the lead was busy at the time and said they'd call back. When he called back, he just called the number that had showed up on the caller ID - which was my number. The lead called my number and got me directly, told me he had just been called by someone who introduced herself as "a representative of Nick Perry, the licensed agent assigned to your quote request" and we started talking. He eventually turned into a be-back and I lost him.

I'm going to copy and paste into the rest of this post a back-and-forth I had with my customer service rep at InsuranceLeads.com before I signed up for the transfers.



Me, to my rep:




My rep's response:



I really like my rep, by the way. If you're thinking of signing up with InsuranceLeads.com, PM me and I'll give you her extension so you can get her. She rocks.

Later, we had a phone conversation about a few things. I don't remember her exact words, but I asked and she told me that if an agent receives a hot transfer, then that agent is the ONLY person to receive that lead's information. It is NOT sold to other agents as a shared lead.

Nick, this can't be true because there is a chance they will liva transfer to you a lead you have already purchased that is why if you speak to a lead you can click a link to turn it off from live transfers. My understanding of the program is they call shared leads they have sold to other agents if they reach someone they can transfer it to you..this is the only way it makes sense to cost only $5 more than a regular shared lead.

 

[Crabcake Johnny]

If you want a true live transfer, get the Mojo CRM which now can import internet leads in real time, let the auto-dialer go to town calling the leads while you do emails, study, etc...and when someone answers you're on.

 

[somarco]

I got a few questions of my own.

How soon after the lead comes in are they called? Immediately? 5 minutes? 5 hours? What is their "selection" process for determining who is called, who isn't?

If not called immediately, is the lead sold/sent to other agents in the interim? Are these hot transfer leads exclusive?

Do they really only sell to 2 other agents in your area? Did Carrie Prejean's top really blow open accidentally?

Do these hot transfer leads also get the "trusted advisor" pitch from eHealth and other lead vendors?

 

[moonlightandmargaritas]

How soon after the lead comes in are they called? Immediately? 5 minutes? 5 hours? What is their "selection" process for determining who is called, who isn't?

If not called immediately, is the lead sold/sent to other agents in the interim? Are these hot transfer leads exclusive?

Do they really only sell to 2 other agents in your area?

Do these hot transfer leads also get the "trusted advisor" pitch from eHealth and other lead vendors?

They can say anything that they want, but based on the usual, best (?) practices of lead vendors, if you were a fly on the wall, here's the InsuranceLeads.com process I'll bet you'd see...

They call all of them. Those they can get ahold of are sold as a "hot transfer".

Whether they reach them or not, they're sold as "shared" leads" to up to 8 agents (ever notice how it's never more than two or three in your "area")?

Anybody wanna bet?

 

[souldeux]

Nick, this can't be true because there is a chance they will liva transfer to you a lead you have already purchased that is why if you speak to a lead you can click a link to turn it off from live transfers. My understanding of the program is they call shared leads they have sold to other agents if they reach someone they can transfer it to you..this is the only way it makes sense to cost only $5 more than a regular shared lead.

You have an excellent point, and it's one I never considered. Since I haven't been getting the transfers I never really gave it much thought, but you're 100% right.

I just clicked that link on one of my old leads to see what it did, and you're right, it said that that "Hot transfer has been cancelled for this lead." That could only be the case if...hmmmm...

Peter, you missed your calling. You should be a detective. I will call my rep Monday to see if I misunderstood or she misrepresented.

And Bob, dear God no they're not going to two other agents. Six minimum, eight or ten is more like it. Their main harvesting site, 2insure4less.com (I say main, it's the first one I ever found - they might have higher performing ones) does not mention eHealth or redirect.

My apologies for being mistaken about the nature of the program! Like I said, I never gave it much thought since there was absolutely no volume, but Peter's right - it's logistically impossible for it to work the way I thought it did. D'oh.
- - - - - - - - - - - - - - - - - -

They can say anything that they want, but based on the usual, best (?) practices of lead vendors, if you were a fly on the wall, here's the InsuranceLeads.com process I'll bet you'd see...

They call all of them. Those they can get ahold of are sold as a "hot transfer".

Whether they reach them or not, they're sold as "shared" leads" to up to 8 agents (ever notice how it's never more than two or three in your "area")?

Anybody wanna bet?

I'll put the over/under at seven agents and take a 15% vig - sound good?