I started in 72 but I remember both of you being up for some kind of lifetime achievement award way back then.
War on agents
- Thread starter SamIam
- Start date
- 1,080
maybe agents will get a buyout offer email offer from DOGE........
Dear Medicare Agents,
DOGE will pay you 1/2 x annual renewals for your book of business.Failure to respond to email within 24 hours will result in the immediate termination of your contract for cause (cause we can)
Love,
Elon and Big Balls
Dear Medicare Agents,
DOGE will pay you 1/2 x annual renewals for your book of business.Failure to respond to email within 24 hours will result in the immediate termination of your contract for cause (cause we can)
Love,
Elon and Big Balls
ncindyagent
Expert
- 49
Which given special needs isn't capable of selling a Medicare plan means DOGE costs him nothing
just maybe-look at their regulators- the state DOI
- 1,219
The Wall Street Journal has reported that Allstate has found that artificial intelligence, devoid of human emotions, is proving to be more empathetic than many of its own representatives. The insurer has increasingly turned to AI-generated communication in handling customer claims, a move it says has led to clearer, more compassionate interactions.
According to Allstate's CIO, the company now relies on OpenAI's GPT models to craft nearly all of its claims-related emails, ensuring they align with company-specific terminology while also reducing the use of industry jargon.
According to Allstate chief information officer Zulfi Jeevanjee, this shift has significantly improved customer interactions.
"When these emails used to go out, even though we had standards and so on, they would include a lot of insurance jargon. They weren't very empathetic…Claims agents would get frustrated, and so it wasn't necessarily great communication," Jeevanjee said in an interview with the WSJ.
With 23,000 representatives handling approximately 50,000 customer communications daily, AI now writes the majority of these messages. Claims agents still review them for accuracy, but they are no longer responsible for drafting the emails. "The claims agent still looks at them just to make sure they're accurate, but they're not writing them anymore," Jeevanjee added.
Customer service has become a leading area for generative AI adoption as companies seek to streamline interactions while maintaining a personal touch. In the insurance sector, where claims resolution often involves complex exchanges, AI's ability to maintain consistency and clarity is proving valuable.
[EXTERNAL LINK] - Our insurance AI is nicer than our agents - Allstate
According to Allstate's CIO, the company now relies on OpenAI's GPT models to craft nearly all of its claims-related emails, ensuring they align with company-specific terminology while also reducing the use of industry jargon.
According to Allstate chief information officer Zulfi Jeevanjee, this shift has significantly improved customer interactions.
"When these emails used to go out, even though we had standards and so on, they would include a lot of insurance jargon. They weren't very empathetic…Claims agents would get frustrated, and so it wasn't necessarily great communication," Jeevanjee said in an interview with the WSJ.
With 23,000 representatives handling approximately 50,000 customer communications daily, AI now writes the majority of these messages. Claims agents still review them for accuracy, but they are no longer responsible for drafting the emails. "The claims agent still looks at them just to make sure they're accurate, but they're not writing them anymore," Jeevanjee added.
Customer service has become a leading area for generative AI adoption as companies seek to streamline interactions while maintaining a personal touch. In the insurance sector, where claims resolution often involves complex exchanges, AI's ability to maintain consistency and clarity is proving valuable.
[EXTERNAL LINK] - Our insurance AI is nicer than our agents - Allstate
- 6,072
But - pre-X are covered - that's a BIG deal . . .
- 6,072
But - pre-X are covered - that's a BIG deal . . .
