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I ran into a guy recently who knew exactly how hisn variable annuity worked. He even knew the fees. That was the first time that has happened to me. He was a retired CFO.
Otherwise 99% (used to be 100%) of people who I talk with regarding their currently owned Variable Annuities are surprised by one or both of these:
1. Their fees are more than the $25 annual fee. The jaws drop when they see, on average, 3% - 4% in fees
2. Thier income account is not a guaranteed 5% interest but a rollup rate. The confusion starts when I explain to them they need to take that only as an income stream. "What do you mean I am not getting 5% guaranteed interest!?"
It is the responsibility of the variable annuity agent to explain these two major concepts. However, I will gladly do that job for them and earn the business.
Another observation with these VA's - more often than not, these people have more than 90% of their nest eggs in these VA's. Talk about suitability concerns!
Having Previously sold VAs and informing clients of the fees I can attest that they have selective hearing as I now come back in the house and show them once again the fees they are agahst at the fees.