I have a client that we submitted a short term plan with one of the major carriers. The checking account was entered wrong so they canceled the policy. Me and the client called them and told them what happened and asked if they can reinstate the policy and they said yes and it's on tape recording. Two weeks later the client had a hernia and the carrier sent a claim form to fill out. Now the carrier is saying they aren't allowed to reinstate short term plans even though they withdrew funds from the client six months draft over a month ago.
I believe they should be responsible because they told the client yes they would reinstate it and took the money. Plus if they told us no we would of just reapplied and have coverage.
They said they will review the tape. I think this is B.S. What is your opinion.
I believe they should be responsible because they told the client yes they would reinstate it and took the money. Plus if they told us no we would of just reapplied and have coverage.
They said they will review the tape. I think this is B.S. What is your opinion.