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To me, based solely on this thread, that makes him a target that is ripe for learning from such a huge error in judgment.
I like to take the wait and see approach to stuff like this.
I would like to know what company she called and who blew her off as far as compliance. This is a "hot button" item these days and I don't know very many companies that would "blow off" a valid question related to this part of the business. My next point of concern is how was the suitability form completed. I'd like to see that, it might reveal where this train went off the tracks.
Just me... and their is always to sides to every coin.