Even though the guy isn't the smartest apple in the bunch, FLM, you have NO idea how bad it has been. They couldn't add newborns until the last week in May. I had January newborns not in the system for almost 6 months.
As far as billing goes, even if he called and cust service said it was right, if you looked in a different billing system, it could be wrong. There are 4 different systems and at any one time, all 4 would have a different amount. NOT KIDDING.
And if I was on auto-draft and saw that they policy was being drafted monthly, I wouldn't check beyond that, either.
Cut the guy some slack
I gave my opinion, it's OK for yours to be different. I have 150 clients with 2014 plans and have to deal with issues on an almost daily basis, I don't think these are state or insurance company specific things-it may be more difficult for an Exchange plan but this one is Off Exchange.
As for the article, there are so many holes in it, for example, 'hiring a health insurance agent in July to help'. How do you 'hire' an agent in mid-year without changing plans? Have you ever been 'hired' by someone in that manner without doing an enrollment?
I just dislike articles published that are both inaccurate and misleading-in this case, I think both of these aspects are true. The 'wealth management advisor', who is essentially a stock broker, and the reporter both have no clue as to what they are saying.