Medicare health insurance agents are obviously at the bottom of the food chain.
I know this isn't a suprise to veteran agents...
Secure Horizons recently moved their commission processing inhouse. Supposedly this would result in increased efficiencies.
My FMO (A_A in Anaheim California) screwed up the submission of 2 applications to the carrier (transposed the writing number). After 2 weeks of phone calls to the carrier, they finally realized the error. They expedited it to their wonderfully staffed (3 person) commission exception department. That was 2 weeks ago. Broker support doesen't know when the backlogged department will be able to get around to correcting the error. Even if they correct the error, they claim that it could take me up to 2 payments cycles to be paid.
This is bad, but I've had the carriers take up to 3 months to correct payment errors.
As I've said, we're at the bottom of the food chain.
I know this isn't a suprise to veteran agents...
Secure Horizons recently moved their commission processing inhouse. Supposedly this would result in increased efficiencies.
My FMO (A_A in Anaheim California) screwed up the submission of 2 applications to the carrier (transposed the writing number). After 2 weeks of phone calls to the carrier, they finally realized the error. They expedited it to their wonderfully staffed (3 person) commission exception department. That was 2 weeks ago. Broker support doesen't know when the backlogged department will be able to get around to correcting the error. Even if they correct the error, they claim that it could take me up to 2 payments cycles to be paid.
This is bad, but I've had the carriers take up to 3 months to correct payment errors.
As I've said, we're at the bottom of the food chain.