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when they did the 'tele-app" it's clearly explained how they are enrolling in a group product thru Agentra, and being provided supplemental life insurance thru transamerica.
Your client probably forgot all of that. Agentra is pretty easy to reach . I did a quick google serach and found this: AgentraHealth
Your client probably forgot all of that. Agentra is pretty easy to reach . I did a quick google serach and found this: AgentraHealth