A few months ago I was told I could no longer use my original agent number assigned by Blue Cross several years ago. I would need to use the new 10 letter "agent number" so everything would show up in their new merged database.
For some time now I will get a notification that someone submitted an application through my site but they never seem to show up in agent services website.
Last week I got a call from RSA wanting a different contact number for one of my applicants.
Someone who does not show up in agent services website . . .
I contacted my local rep who directed me to the toll free agent services line. She did agree (with considerable prodding) to research the applicant and then told me this was a house account.
When I asked why I am getting calls and emails about a house account she said I would have to contact the 800 number and ask them.
Makes me wonder what these reps are supposed to do.
A few days ago I got an email on another applicant. This time the guy also called me to ask about additional information he forgot to put on his app. He called Blue (RSA) and they told him they could not help him, he would have to send information through his agent.
That is supposed to be me.
Since he did not show up on the website (and still doesn't 5 days later) I asked him to send me a copy of the missing information, the fax number for RSA and a copy of his app.
Scrolling down to the agent section my name was there, along with my OLD agent number.
Contacted my local rep to find out how I can get Blue to changed the agent code that is embedded in my link.
Her response was, "I told you last week how to contact agent services. They can help you".
Blue loves to take agent originated electronic apps and turn them in to house accounts. Seems this is just another way that never occurred to me, until now.
For some time now I will get a notification that someone submitted an application through my site but they never seem to show up in agent services website.
Last week I got a call from RSA wanting a different contact number for one of my applicants.
Someone who does not show up in agent services website . . .
I contacted my local rep who directed me to the toll free agent services line. She did agree (with considerable prodding) to research the applicant and then told me this was a house account.
When I asked why I am getting calls and emails about a house account she said I would have to contact the 800 number and ask them.
Makes me wonder what these reps are supposed to do.
A few days ago I got an email on another applicant. This time the guy also called me to ask about additional information he forgot to put on his app. He called Blue (RSA) and they told him they could not help him, he would have to send information through his agent.
That is supposed to be me.
Since he did not show up on the website (and still doesn't 5 days later) I asked him to send me a copy of the missing information, the fax number for RSA and a copy of his app.
Scrolling down to the agent section my name was there, along with my OLD agent number.
Contacted my local rep to find out how I can get Blue to changed the agent code that is embedded in my link.
Her response was, "I told you last week how to contact agent services. They can help you".
Blue loves to take agent originated electronic apps and turn them in to house accounts. Seems this is just another way that never occurred to me, until now.
