Anyone write for Gainsco in Georgia?

Mar 18, 2019

  1. stindall
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    stindall New Member

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    State:
    Georgia
    I have a customer who recently switched to our company from Gainsco. When Gainsco received her request to cancel her policy it appears they cancelled her automatic payments then cancelled her policy. This appears to have caused her to lose her discount for automatic payments which inturn caused her policy premium to go up. They have informed her that not only will she not be receiving a refund of the unearned premium on her policy but that she now also owes them money since they removed the discount. Is this normal? Should they have not just processed the policy cancellation? I have reached out to Gainsco with her here giving them permission to talk to me but they advised that this is a agent issue even though the cancellation request was sent to their home office not the agent.
     
    stindall, Mar 18, 2019
    #1
  2. VolAgent
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    VolAgent Guru

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    State:
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    She may need to file a complaint with the DOI, it definitely sounds like less than ethical behavior.
     
    VolAgent, Mar 18, 2019
    #2
  3. Scott Ashton
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    Scott Ashton Expert

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    State:
    Florida
    I'm sitting with a customer having trouble quoting Gainsco. Called them & they said I was suspended!? 3 sales reps had quit with them. Finally after a week I was told by a Jose Mimoso in Miami they quite writing in Tampa, Miami, & Orlando. No letter, no email nothing. Nice.
    When I pressed he screamed your terminated!! This guy is a real sorry ass representation of their company.24 years & this is how they treat their agencies. My loss ratios are in line as well as their profit from me. Is this legal? I am contacting the DOI in the morning. I can't even endorse my customers?!
     
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