Automatic Premium Loan, Yes or No?

I choose yes.

A while back I received a lapse notice for a client. She owed close to 700.00 for the automatic premium loan. She had not made her payment for 10 months and there was no more cash value to keep the policy in force. Strangely I never received a notice that her draft didn't go through. So, puzzled, I call her and go to see her. At the appointment, she tells me. Someone got her bank account number and cleaned her bank account out. So her daughter closed the account and opened a new one. They forgot about the Life Insurance. The client did not have 700 dollars to bring the policy current. We called the daughter and she did not have the money either.

So, like most agents, I am thinking Woohoo another commission! Right? Turns out she had been diagnosed with dementia 1 year after I wrote her the 1st policy. She would either have to pay the 700 or go into a 2-year waiting period. We called the daughter explained the circumstances and she raised the money in a couple of days to keep the policy active. The daughter called me a year later to say her mom had passed.
 
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