Bad experience so far, Medicareagenttraining.com

Is a 48hr wait time required for an inbound call from a prospect?
This is what wellcare told me back in the fall:

Scope of Appointments (SOAs) are now required to be completed at least 48 hours prior to the appointment, this includes the Voice Recorded Appointment (VRA).



There are only 2 exceptions:



(A) When a beneficiary requests an appointment within four days of the end of a valid election period, including the AEP, OEP, SEP, ICEP or the month, based on eligibility.



(B) When a beneficiary initiates an in-person meeting (i.e. tabletop event, office walk-in, formal seminars, etc.)​
 
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