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A few months back, I get a call from "Sandy", my CIGNA "rep" (Health Plan Services in Tampa is their TPA) offering to answer any questions/provide any support I may have/need...
Sent her an email with a technical question on May 28th - no reply.
Sent her an email early this morning (6/25) with a rather benign product knowledge question...
No reply by 6PM. Called her extension, and she answered! Asked her why she didn't reply to emails, her reply, "I didn't get in til noon and have been tied up in meetings all day."
Boy, does CIGNA's IFP support suck.
Sent her an email with a technical question on May 28th - no reply.
Sent her an email early this morning (6/25) with a rather benign product knowledge question...
No reply by 6PM. Called her extension, and she answered! Asked her why she didn't reply to emails, her reply, "I didn't get in til noon and have been tied up in meetings all day."
Boy, does CIGNA's IFP support suck.