CMS Telephone Recording Requirement

[GreenSky]

There has to be permission prior to the appointment to go over what you are talking about.

Well, CMS has not determined what prior is...1 minute prior to the appointment.

If I get to an appointment's home and say...

Before we begin this appointment, I need your signature to allow me to discuss Medicare with you. Please sign here and we can begin. Once they sign the document, then I can say, now we can begin our appointment.

By definition and by me stating that, I have not begun my appointment, and I am in compliance.

Be certain to show up 5 minutes before the appointment time to get the paper signed!

CMS Sucks! (If anyone here is from the govement, I mean Central Michigan State).

Rick

 

[retread]

There has to be permission prior to the appointment to go over what you are talking about.

Well, CMS has not determined what prior is...1 minute prior to the appointment.

If I get to an appointment's home and say...

Before we begin this appointment, I need your signature to allow me to discuss Medicare with you. Please sign here and we can begin. Once they sign the document, then I can say, now we can begin our appointment.

By definition and by me stating that, I have not begun my appointment, and I am in compliance.

I wouldn't want to lead any agents on this forum into doing something that could get them into hot water, so I offer the following adjustment to your comment: Go to the door with just the form and a pen. Ask them for their sig, and excuse yourself so that you can return to your car and get your appointment materials. If you come to the door with your sales material prepared to conduct an appointment, I would think CMS would say that constitutes an attempt to establish an appointment. If you go back to your car, however, you are building your case that you were not starting an appointment at that time, but on your return from your car with your materials at that time, you are now ready to conduct a presentation... i.e. appointment.

Comments?

 

[Thatguy]

Thanks for sharing

I bet the advice was worth every penny you paid for it...

...and to think you shared it with us for nothing.

The reason I didn't post the advice is that what my attorney tells me may work in my situation and state (and before anyone says it - Yes, I know Medicare is a federal issue not a state issue) but may not work in your situation. The point of the matter is, I did not go to law school and attorneys always say that their advice is not law. The only person that can hold the attorney even semi liable for the advice is the client that paid for the information. So if I share the information and it turns out not to hold up in court, now I look like an *** for passing out bad information; and you can't hold my attorney liable since you were not the client. Best case is to consult a Medicare attorney for advice. Believe me, they have been working on this since the day it came out. I called a local Social Security and Medicare attorney in my area and he gave me the advice (after I paid him a consultation fee.) Come to think of it, perhaps I should call a few more tomorrow just to check up on that advice. However, if it holds true then my MA business is fine, with very little change.

 

[MedSuppPro]

Thatguy,

Most people whom contribute to this post know about liability and will craft their newly found knowledge in such a way as to not give away the store. You need to be more creative here. We are all looking for ways to maximize our efforts and be in compliance.

For the most part, you're not contributing anything with your teaser post. (I'm holding back--as Frank would say)

Just for example, read some of retread's posts. He is trying to contribute and then others may chime in and contribute. You might find that with a good post you will get more in return then you gave. Your paid advice may be the breakthrough we are all looking for or it may be full of holes that your so called "Medicare Attorney" is wrong about. Trust me, I know that attorney's can sometimes be wrong!

 

[Frank Stastny]

Thatguy,

Most people whom contribute to this post know about liability and will craft their newly found knowledge in such a way as to not give away the store. You need to be more creative here. We are all looking for ways to maximize our efforts and be in compliance.

For the most part, you're not contributing anything with your teaser post. (I'm holding back--as Frank would say)

Just for example, read some of retread's posts. He is trying to contribute and then others may chime in and contribute. You might find that with a good post you will get more in return then you gave. Your paid advice may be the breakthrough we are all looking for or it may be full of holes that your so called "Medicare Attorney" is wrong about. Trust me, I know that attorney's can sometimes be wrong!

Well said and "I'm not holding back".

 

[Newby]

Frank taught me how to make over $150,000 working only 11-minutes a day.

I'm thinking on kicking it up to 12-minutes a day next month.

I'm too busy and full of it to give all the details here but yadda yadda yadda...

 

[MedSuppPro]

Newby,

I think you've been hanging out with Frank and pass'n some of his good scotch around! I know Frank only buys the good stuff!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

For those of us working more then 12 minutes per day ==> back to the original post...

Has anyone seen a script?

Has any carriers provided a form to acknowledge how contact was made?

I've seen nothing!!! Just warnings...

I'm thinking of changing my phone greeting and stating that the caller needs to state their reason for calling and plan interest. Along with leaving a phone number and name. BINGO!

What if I hand my cell phone over to my client before the appointment starts and the client would state their plan interest, phone number, and name. BINGO!

K.I.S.S.​

Message would be saved and attached and all I have to do is save the message for ten years.

Why wouldn't this work? Do you think this is compliant with the CMS wonks?

 

[jdeasy]

Newby,

I think you've been hanging out with Frank and pass'n some of his good scotch around! I know Frank only buys the good stuff!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

For those of us working more then 12 minutes per day ==> back to the original post...

Has anyone seen a script?

Has any carriers provided a form to acknowledge how contact was made?

I've seen nothing!!! Just warnings...

I'm thinking of changing my phone greeting and stating that the caller needs to state their reason for calling and plan interest. Along with leaving a phone number and name. BINGO!

What if I hand my cell phone over to my client before the appointment starts and the client would state their plan interest, phone number, and name. BINGO!

K.I.S.S.​

Message would be saved and attached and all I have to do is save the message for ten years.

Why wouldn't this work? Do you think this is compliant with the CMS wonks?

UHC put out a guide that describes each situation and then acceptable actions, acceptable outcomes and future permission to call. It's 20 some odd pages of rules. I printed out pages 13 thru 17 as being pertinent to me. I have them sitting on my desk.

I don't know how to link them up here, but, if you will pm me a fax number I'll send you those pages.

 

[Newby]

You're right. I don't know what got into me.

Newby,

I think you've been hanging out with Frank and pass'n some of his good scotch around! I know Frank only buys the good stuff!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

For those of us working more then 12 minutes per day ==> back to the original post...

Has anyone seen a script?

Has any carriers provided a form to acknowledge how contact was made?

I've seen nothing!!! Just warnings...

I'm thinking of changing my phone greeting and stating that the caller needs to state their reason for calling and plan interest. Along with leaving a phone number and name. BINGO!

What if I hand my cell phone over to my client before the appointment starts and the client would state their plan interest, phone number, and name. BINGO!

K.I.S.S.​

Message would be saved and attached and all I have to do is save the message for ten years.

Why wouldn't this work? Do you think this is compliant with the CMS wonks?

 

[Dave020]

You're right. I don't know what got into me.

Obviously, the Scotch