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I had a very interesting meeting today with my Aetna Small Group Rep. He gave me a great "oh, by the way". Apparently he has had some issues and feedback from various brokers that Aetna does not notify their members when there are benefit changes at renewal. The member must go to the website to learn about them.
As a good broker, I always try to communicate any plan changes at renewal but I would think that since Aetna and the member have a contract, Aetna has the obligation to inform them of any changes to that contract.
Have you heard of this?
As a good broker, I always try to communicate any plan changes at renewal but I would think that since Aetna and the member have a contract, Aetna has the obligation to inform them of any changes to that contract.
Have you heard of this?