Customer direct to carrier

[VolAgent]

One of my customers received a better rate but the coverages were slightly off in order to get that better rate. It appears that they do have access to the policy info because at first it was just mailers which don't provide proof but then my husband received a call and the rep knew what he drove and that he had safeco. This rep said safeco wasn't the real deal and it was for non-standard. My husband hasn't filled out anything online to get quotes either so how did they get his info. They have called or heavily mailed friends and relatives I put on safeco that are all preferred, married, home owners with two or more cars and high limits. Could just be the local Liberty Mutual people, I don't know and safeco rep, he wouldn't confirm or deny it.

If only you had a recording of that phone call. I bet so many people would have loved to hear that. People at Safeco, the DOI, probably even some people at LM proper.

I'd love to know how he thinks Safeco is non-standard too, they are anything but.

 

[Heather]

The old safeco of new york site, had a feature where if you knew how you could pull up names and addresses of clients that were not even yours, if you clicked on the name it would say access denied, so I do not doubt that liberty mutual agents have lists or access.

 

[Heather]

If only you had a recording of that phone call. I bet so many people would have loved to hear that. People at Safeco, the DOI, probably even some people at LM proper.

I'd love to know how he thinks Safeco is non-standard too, they are anything but.

rep got cussed out pretty bad by my husband.

 

[Heather]

Liberty Mutual has been a part of Safeco for a long time. For certain older Liberty Mutual policies you actually have to go into the Safeco site to service them.

I hate hearing things like this.

This is one of the many reasons I not longer sell personal p&c, and only sell commercial. More competition, higher turnover, smaller premiums, more servicing, I continue to be confused at why indy agents focus on personal lines.

I have been pushing for commercial as our goal for this year. I have brought in a few small mom and pop businesses. I do not know enough or have the carrier connections to go after the bigger fish but our whale is a 10k policy. Wish I was mostly commercial, there is a lot of competition for the low hanging fruit of auto where we are.

 

[NCAgent828]

I have been pushing for commercial as our goal for this year. I have brought in a few small mom and pop businesses. I do not know enough or have the carrier connections to go after the bigger fish but our whale is a 10k policy. Wish I was mostly commercial, there is a lot of competition for the low hanging fruit of auto where we are.

I accidentally got into commercial. A realtor referred me to a guy who has some pretty deep stuff on multiple states so I'm having to learn no matter what. Ha. Good problem to have though. Or "1st world problems" as I've heard it said. After that I've had 3 businesses say they would let me quote their stuff. I started the conversation by asking "when was the last time you sat down with your rep and reviewed your insurance for the business?" Seems to be good response so far!