Dangerous Body Language
- Thread starter Mark
- Start date
- 4,096
Good post!
Thank you
Thank you
- 385
The last part of the article suggests not thanking your client for his/her time or business. How then do you end the transaction? Will the client not think it rude to not give some type of thank you? Those agents that don't thank your clients for their business, do you have any clients think it rude? Just curious.
- 7,066
I wouldn't know. Regardless of what someone writes, I wound never consider not thanking a client for their business. That's just plain stupid.
- 385
"But don't undersell yourself by thanking them for seeing you or doing business with you." Quoted from the article in the 2nd to last paragraph.
Briko, I'm taking that at face value and it sounds like he's saying don't thank them afterwards. Maybe he's suggesting ending the transaction with something like, "It has been a pleasure doing with business." Maybe at some level, ending without the thank you makes the client feel both parties profited. The client may have better coverage/agent/company/premium and the agent has more business.
I would really like to hear from some successful agents that don't thank their clients after doing business with them and if they get a lot of referrals and/or have high rates of retention.
Briko, I'm taking that at face value and it sounds like he's saying don't thank them afterwards. Maybe he's suggesting ending the transaction with something like, "It has been a pleasure doing with business." Maybe at some level, ending without the thank you makes the client feel both parties profited. The client may have better coverage/agent/company/premium and the agent has more business.
I would really like to hear from some successful agents that don't thank their clients after doing business with them and if they get a lot of referrals and/or have high rates of retention.
- 226
HOw bout "Glad we were able to help you out this year and we certainly appreciate the business" ??
- Staff
- #8
hummmmmm.....did not cover when you have a deal at a Mexican Restaurant at 12 and a 2pm next and your at the 2pm and the re-fried beans kick in just as he is signing all the paper work......so....... first step is not to lift a cheek.....obvious...you can't leave... you have him were you want him......what do you do.........
- 7,066
In theory his premise may be sound but I believe it is a "fignewton" of his imagination. A lot of people tell agents things that sound great but in reality they aren't something they would actually do themselves. I see it here all of the time. Many people know what agents want to hear and they are pros at blowing that kind of smoke at agents. Makes me want to puke sometimes.
Regardless of what he may be trying to imply or suggest an agent do, I do appreciate the prospect giving me their time in order for me to show them how I can help them. There are many agents who they have not given that opportunity to. I think his "suggestions" are coming from a position of ego and not from a position of providing prospects/clients with a valuable service.
Go ahead and don't thank them for the opportunity to increase your income and wait for them to thank you, see how far that gets you. Give it a try and let me know how that is working for you.
On a side note, my clients almost always thank me for saving them money and for explaining Medicare and Med Supps so they can understand it. They say that no other agent has ever done that before. I earn their thanks, I don't expect it.
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I guess I missed the end of the sentence. I'll venture to say he's either an *** or at the very least doesn't live in the south.
