Dealing W/ Rejection

May 28, 2007

  1. salpro22
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    salpro22 Guru

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    When a client verifies that he or she would like to set-up an appt. knows your there to do business and misses the appt. what do you do?

    Thus far, I first leave a voicemail at the appointment time and immediately shoot off a missed appt. template I designed. I then wait a 1-2 business days to call back to see about rescheduling. After that, I leave it up to them and shoot off a monthly e-mail (this is the tough part)?

    When do the veterans say enough is enough......Thanks....
     
    salpro22, May 28, 2007
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  2. STIBROKER
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    STIBROKER Like My post and enter the DRAWING,,,, Moderator

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    after the first missed appointment ....then we TP the house......../
     
  3. salpro22
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    HaHa, already tried that, but the person did not return my phone call.
     
    salpro22, May 28, 2007
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  4. STIBROKER
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    he who laff's last may not laff the loudest.....
     
  5. CHUMPS FROM OXFORD
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    Hmmm. Tough one. Two scenarios. The first is that the potential client truly screwed up and forgot. Now you have a submissive prospect that is more apt to buy than if it never happened.

    The second scenario is someone who didn't consider the appointment important enough to write down or remember. The odds of a sale are far less here than the first.

    Of course, the tough part is figuring out which of the two your prospect is.

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  6. Newby
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    Newby Guru

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    Salpro,

    When someone fails to show up for an appointment that was set on the phone, I drive to their house to reschedual in person. If they reschedual they will usually keep the next one after meeting you face to face.

    Also I just remembered your phone message from the other day. I'll try to call you tomorrow afternoon.
     
    Newby, May 29, 2007
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  7. salpro22
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    That is a good method if one is doing face to face presentations. I look forward to your call. I have been playing around with Act this past weekend and wish to talk to you about about Activator and the other one that escapes my memory.
     
    salpro22, May 29, 2007
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  8. LGilmore
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    I guess it would depend on the callback. By that, if I call them about the miss, alot depends on "who" calls again. Am I the one calling or emailing messages about the missed appointment? Are they responding?

    If they respond quickly they are interested and just messed up. If they are slow to respond, or don't, you don't have a prospect. I am less inclined to spend alot of time "overcoming" anybody's reluctance to meet or objections. If they aren't interested, chances are if they buy, they won't keep. Never liked chargebacks.
     
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