Debit and Direct Express

[DonP]

I completely agree. Send them on over to me!

Seriously, though, most FE agents aren't equipped to deal with high maintenance, low discipline clients like you find using DE cards. Even though companies have gotten better at true SS billing, that particular clientele is better left to the debit agents, IMO.

I don't agree with this statement at all . IF Fe is drafted correctly like trans or prosperity is been incredible persistent business . One reason is nobody can really replace it as few CO's take . And with a company like prosperity or Family Benefit. they allow the agent to email the change of card in with no new form . I love de business . Some agents might not like it because most CO's don't advance on it . I can't recall running into a debit policy were there's an agent in the last 7 yrs .

 

[PhxSunsFan]

thanks for the reply.. assume you keep a reminder in crm when to request the new card details before they expire??

 

[Baseball7]

Crm? To busy selling to do that.

 

[shonceman]

I don't agree with this statement at all . IF Fe is drafted correctly like trans or prosperity is been incredible persistent business . One reason is nobody can really replace it as few CO's take . And with a company like prosperity or Family Benefit. they allow the agent to email the change of card in with no new form . I love de business . Some agents might not like it because most CO's don't advance on it . I can't recall running into a debit policy were there's an agent in the last 7 yrs .

It sounds like you're one of the good ones, then. But @noah said earlier that the client needs to be proactive, because they can be difficult to reach on the phone. A debit agent would be knocking on their door. (And since he's in Florida, he's probably tripping over debit agents all the time!)

I completely believe you about not encountering a debit agent in Arizona. I lived in Phoenix in the '80's when I took my first run at the insurance business, selling payroll deducted voluntary life insurance. There were some debit guys working in South Phoenix back then, and probably some out in Florence and Coolidge. But I think it's been a while since a debit company had any active agents over there. However, with LBL and SNL expanding their home service territories, you may see some debit agents working Phoenix again before too long.

 

[WinoBlues]

Seriously, though, most FE agents aren't equipped to deal with high maintenance, low discipline clients like you find using DE cards.

That could be. I am not an FE agent by the general definition. Of my last few 'FE' cases maybe one would considered the 'typical' FE client. Even on her, the plan does not sound like the typical FE plan.

Service work is not my issue. My people are told to call or text me for all service. It is dealing with flaky people. Not that all DE business is flaky, but the reasons a person is DE tends to be in that demographic.

Again, one of the beauties of our career is the there are many ways to do what we do.

BTW, I would be happy to do some split business with my Texas book.

 

[shonceman]

BTW, I would be happy to do some split business with my Texas book.

Love to! I'll pm you tomorrow.

 

[shonceman]

It is dealing with flaky people. Not that all DE business is flaky, but the reasons a person is DE tends to be in that demographic.

That's really what I'm getting at when I say "high maintenance, low discipline". Flaky sums it up pretty well.

 

[noah]

It sounds like you're one of the good ones, then. But @noah said earlier that the client needs to be proactive, because they can be difficult to reach on the phone. A debit agent would be knocking on their door. (And since he's in Florida, he's probably tripping over debit agents all the time!)

I completely believe you about not encountering a debit agent in Arizona. I lived in Phoenix in the '80's when I took my first run at the insurance business, selling payroll deducted voluntary life insurance. There were some debit guys working in South Phoenix back then, and probably some out in Florence and Coolidge. But I think it's been a while since a debit company had any active agents over there. However, with LBL and SNL expanding their home service territories, you may see some debit agents working Phoenix again before too long.

Not tripping over debit agents at all. Not even running into them anymore.

To those who say "refer it to a debit dawg"….really ? You're paying for leads,have a carrier in your tool bag that takes,bills DE correctly and you simply walk away ?

I don't think so. I have many DE policies that stay on the books 5+ years and counting. So does JD,DonP……and many FE forum regulars.

To me an agent is not doing his job by walking away,leaving the prospect with no coverage.

"Do the right thing simply because it's the right thing to do"

 

[rousemark]

Not tripping over debit agents at all. Not even running into them anymore.

To those who say "refer it to a debit dawg"….really ? You're paying for leads,have a carrier in your tool bag that takes,bills DE correctly and you simply walk away ?

I don't think so. I have many DE policies that stay on the books 5+ years and counting. So does JD,DonP……and many FE forum regulars.

To me an agent is not doing his job by walking away,leaving the prospect with no coverage.

"Do the right thing simply because it's the right thing to do"

I like getting paid for my effort. If I pay for a lead or make the effort dig up a prospect, go to their home, then I want an app. I realize you need to be aware of persistency but most agents would not write a large enough percentage of DE for that to be a factor. If I write a $50 per month case and it only pays three months, then I have made $150+ for my time.. A whole lot better than nothing.

 

[shonceman]

Not tripping over debit agents at all. Not even running into them anymore.

To those who say "refer it to a debit dawg"….really ? You're paying for leads,have a carrier in your tool bag that takes,bills DE correctly and you simply walk away ?

I don't think so. I have many DE policies that stay on the books 5+ years and counting. So does JD,DonP……and many FE forum regulars.

To me an agent is not doing his job by walking away,leaving the prospect with no coverage.

"Do the right thing simply because it's the right thing to do"

I get it. I'm really just taking that position sort of tongue-in-cheek. I don't really believe you should walk away from business.

It's actually how I got back in the debit business, anyway. At the time, nobody drafted DE, and no SS billing. When I started using a robocall computer to generate my own leads, I was getting my best response from the inner city. Lots of folks at that time still just doing everything with cash, no checking account. I realized they needed a debit agent, and just decided to be a debit agent again rather than walk away from sales.

I have some DE clients on draft, and they're pretty persistent. But if a draft fails, they never call me to fix it! But the company emails me the second a draft is returned. So, as soon as I get the notice, I'm at their door if I'm in their neighborhood, or on the phone if not. I'm not going to just let them lapse without a fight!

So, no, don't walk away from business. But make the extra effort to keep it on the books if need be. (I know, I'm probably preaching to the choir. But I really have written quite a few policies on people who lapsed previously just because the previous agent apparently didn't care.)