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It's been awhile since I did the reading and asked questions about these (LTCi) products, but I believe that one of the concerns mr_ed expressed about a single pay LTCi product is that the insurance company gets to turn around and use the large pool of your money first to pay for your care and the statistical (actuarial?) odds may not be in your favor to use the product long enough to get to their money. I think there were other wiser choices that he suggested one should investigate eligibility for first.
Yes, they can ask him how the hell he's going to get LTCi on someone that has Dementia/Alzheimer's. True LTCi will do cognitive tests. Ask for any written material(app, brochure) that would say that. I'm sure that he only has plans to write the healthier spouse.
About 35 years ago, Globe Life "briefly" had a Med Supp that did what you seem to be suggesting. If one spouse could qualify, the other spouse automatically qualified.
It wasn't meant in a derogatory way, my apologies if it came across that way. What I meant, is since you don't have any experience as an agent...be careful of the advice you give them.
They may want or need LTC for the other spouse and it may be a good fit for them, or it may not. Many times families that have gone through tough times with one family member, begin to investigate insurance coverage because of that experience (Iife, ltc, cancer, disability, etc).