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I just spent 30 minutes trying to supply supporting information to UHC Help Desk. First Rep transferred me to Mb Services. Second one wanted to help, but kept me on hold for a long time and the call eventually dropped. Many years ago, I worked for a Dental HMO company that gave direct contact to the Underwriting Dept to write a group. But, I don't know if that is so common? The only thing that I want to do is supply a Doctor's fax #- not sure why this is so difficult?