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You are misguided and since you are a friendly competitor with EFES now I wouldn't expect things like that from you.
The truth is that Travis does spend one or two days in the field each week. And he is not likely to take calls on those days. But he is with agents on calls and in person all week long. And every single agent has 100% access to him for about three hours each Friday.
Mark is our office manager. He is not a sales trainer by any means and has never represented himself as one. He is a superstar at what he does though and is a huge asset to FEX. He was a high dollar regional manager for an insurance company when we hired him. He's not some kid we hired off of a Craig's List ad. All four of us at FexContracting have specific things we do and don't do. And we are very good at what we do.
Not everyone will make it. But I don't think any that failed can blame it on they didn't have enough of Travis's time.
No I was not trying to throw shade. I had just heard that from agents and then he made the post that time about being available for 3 hours every Friday on the call. If he is spending time with them 1on1 training them on the phone that is perfect! Just wasn't sure!