FEXQuotes Disaster

[DayTimer]

My subscription to FEXQUOTES renews on the ninth of every month. This month, however FEXQUOTES tried to take their money three days early. And since I just received my new debit card, FEXQUOTE’s attempt was unsuccessful because my old debit card just expired.

I updated the card, and FEXQUOTES gives me a message that my account will take 24 to 48 hours to restore.

I am posting this in the hope that FEXQUOTES will see this and restore my account immediately, as I have a day full of appointments scheduled.

Why would FEXQUOTES take the money early? Had I known, I could have updated this first.

 

[DayTimer]

My subscription to FEXQUOTES renews on the ninth of every month. This month, however FEXQUOTES tried to take their money three days early. And since I just received my new debit card, FEXQUOTE’s attempt was unsuccessful because my old debit card just expired.

I updated the card, and FEXQUOTES gives me a message that my account will take 24 to 48 hours to restore.

I am posting this in the hope that FEXQUOTES will see this and restore my account immediately, as I have a day full of appointments scheduled.

Why would FEXQUOTES take the money early? Had I known, I could have updated this first.

@FEX Quotes

 

[DayTimer]

That was quick ... access now restored.

 

[goillini52]

That was quick ... access now restored.

Wow, posting it on the Forum works again.

 

[FEX Quotes]

My subscription to FEXQUOTES renews on the ninth of every month.

Actually your billing date is the 6th

This month, however FEXQUOTES tried to take their money three days early.

Today is Aug. 6th

And since I just received my new debit card, FEXQUOTE’s attempt was unsuccessful because my old debit card just expired.

A card expiration notice has been displayed for the past 30 days. It is a subtle notice shown at the top of the login screen. We will look into making it more prominent.

I updated the card, and FEXQUOTES gives me a message that my account will take 24 to 48 hours to restore.

This is a generic system notice should someone have an issue over the weekend. During the work week (M-F), we resolve service issues very quickly, usually within minutes.

I am posting this in the hope that FEXQUOTES will see this and restore my account immediately..

Account was restored in 4 minutes.

as I have a day full of appointments scheduled.

Hope you have a very profitable day!

Why would FEXQUOTES take the money early?

Again, your billing date is the 6th and today is the Aug 6

Had I known, I could have updated this first.

The notice will become more prominent.

 

[FEX Quotes]

Wow, posting it on the Forum works again.

Forum had no influence.. SOP

 

[goillini52]

Forum had no influence.. SOP

That was a side joke having to do with releases. I love your product and I've never had a problem with your service Adam. That wasn't really aimed at you, but since you took it that way, I do apologize.

 

[FEX Quotes]

That was a side joke having to do with releases. I love your product and I've never had a problem with your service Adam. That wasn't really aimed at you, but since you took it that way, I do apologize.

I didn't take it personally at all. Nothing but love for you. BTW, where did the monkey go?
That is by far the best avatar I have ever seen although a$$ hole is a close second

 

[goillini52]

I didn't take it personally at all. Nothing but love for you. BTW, where did the monkey go?
That is by far the best avatar I have ever seen although a$$ hole is a close second

Thanks. I've got the monkey in a cage. He's been really bad and has been dipping in to my weed.

I really enjoy being an AssH0le, but I guess I can let him out now.

 

[FEX Quotes]

Thanks. I've got the monkey in a cage. He's been really bad and has been dipping in to my weed.

I really enjoy being an AssH0le, but I guess I can let him out now.