Sending notice to cooperate statements is a normal thing. It really doesn't mean much, except that there are some questions about the claim.
There is something about this claim that caused a red flag to get set, which happens all the time. You would be AMAZED at how many people try to file fraudulent insurance claims and because of this, insurance companies have things that will trigger a closer look when certain criteria are met. Happens all the time.... usually its resolved quickly and things move on. In this case, it sounds like a further look into the issues continued to raise more questions.
Cell phone record requests are usually an indication of a theft report or a fire or some sort of non-accident related loss. Or, its a one-party loss, i.e., you ran off the road and destroyed the car but didn't really hit anything except maybe a tree.
Missing a date on one of the reports is easily done. Usually its just a matter of pointing out it is there. Alternatively, just provide them access to your cell phone account so they can obtain whatever it is they need.
Texas policy - just curious, did you live in Texas at some point? This sounds like an administrative oops, but also realize auto policies are probably 95% exactly (i.e., word for word) the same from one state to the next.
Is Geico your carrier or the other persons carrier? If the other persons, do they have a Texas policy? Usually, you have to follow the rules of the state that the accident happens in, not the rules of the 'homestate', but this can get a bit messy if its in an area that the policies differ. This is usually only an issue if state limits come into play, but there are other subtle differences.
More info on the claim would help a lot.
Dan
There is something about this claim that caused a red flag to get set, which happens all the time. You would be AMAZED at how many people try to file fraudulent insurance claims and because of this, insurance companies have things that will trigger a closer look when certain criteria are met. Happens all the time.... usually its resolved quickly and things move on. In this case, it sounds like a further look into the issues continued to raise more questions.
Cell phone record requests are usually an indication of a theft report or a fire or some sort of non-accident related loss. Or, its a one-party loss, i.e., you ran off the road and destroyed the car but didn't really hit anything except maybe a tree.
Missing a date on one of the reports is easily done. Usually its just a matter of pointing out it is there. Alternatively, just provide them access to your cell phone account so they can obtain whatever it is they need.
Texas policy - just curious, did you live in Texas at some point? This sounds like an administrative oops, but also realize auto policies are probably 95% exactly (i.e., word for word) the same from one state to the next.
Is Geico your carrier or the other persons carrier? If the other persons, do they have a Texas policy? Usually, you have to follow the rules of the state that the accident happens in, not the rules of the 'homestate', but this can get a bit messy if its in an area that the policies differ. This is usually only an issue if state limits come into play, but there are other subtle differences.
More info on the claim would help a lot.
Dan
