Has anyone assisted a Part D mb with signing up with PPP?

My understanding is that the carriers send out the application for m3p with the welcome packet.
A few customers texted me a pic of it asking what it is. Looks like a short one page application, and is pretty straightforward.

All they gotta do is fill it in and mail it back. All the instructions are on the application for it
In my case the application form is 2 pages (1 front-back), the completion instructions are 2 pages (front-back, but longer than the application itself) and those 2 sheets of paper are accompanied by a 12 page booklet explaining the plan in more detail. That is a LOT of new this year financial detail in a PDP welcome packet which could be challenging for some of us to deal with.
 
(Caveat, not an agent)

Wouldn't the better first step be to ask fpr a copy of the EOB from CMS or Humana, as appropriate? In my own (very limited) personal experience I can't make any decision about who to call (Doc or Carrier) and my chances of success in arguing until I see an actual EOB from the carrier for the service claim which shows the specific reason(s) the carrier denied.
That's not my job to call carriers and bring up bills that may or may not exist(the client can call the carrier if they wish).I'd be on the phone hrs every day chasing ghosts .Either show me a bill from the dr's office or the carrier that shows the bill was rejected . My job as an agent is to find them the best plan yearly ,notify them of major changes in present plans ( plan terms etc) and need be help with bills that are really rejected .
 
That's not my job to call carriers and bring up bills that may or may not exist(the client can call the carrier if they wish).I'd be on the phone hrs every day chasing ghosts .Either show me a bill from the dr's office or the carrier that shows the bill was rejected . My job as an agent is to find them the best plan yearly ,notify them of major changes in present plans ( plan terms etc) and need be help with bills that are really rejected .
Preach.
 
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