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It is deff. a carrier problem. I have been calling Aetna since 12/2 for them to fix my ffm user name, faxed the "required" form 4 times and as of today, not fixed. Not one of my Aetna apps from Sherpa will cross over until this is done.
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HealthSherpa apps show up on UHC e-store in about 10 days.
UHC is a total disaster.
No dependents show up at all (sometimes).
Sometimes they clone the dependents (enter them twice).
Aetna - Takes 10 business days to show up (if then)
Scott & White - Still not showing up after 3 weeks
The other carriers (in Texas) are picking up HealthSherpa apps within 24 hours. Some of them pick it up within a few hours.
Assurant
BCBS-Tx ....ultra FAST
Cigna
Humana
It's a carrier problem if your HealthSherpa apps are not showing up at the carrier site.
As I stated in another thread, healthman1 works for ACAexpress.
He needs to get lost & quit badmouthing the easiest, FASTEST tool we've ever had the opportunity to enjoy in this backwards industry.