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Anyone licensed deserves at a min $14-$16 an hour even in low wage market places.
I don't think the labor market agrees. In most states it takes less than two weeks of courses and a relatively easy test most high school grads can easily pass with two tries. How does that get you to the $15/hour minimum territory?
Maybe we're also talking about different things, but a lot of licensed CSRs are glorified order takers and I'm not seeing the justification for the jump in pay because of the few week and few hundred dollar investment. A real producer on the other hand, that's a different story.
Totally disagree. A quality CSR is your front lines and first voice of an agency. They make or break retention. Looks like you might be hiring order takers and people who shouldn't even be paid for anything other than that.