markinsurance5
Expert
- 22
post deleted.....
Last edited:
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
Oh ok- I didnt realize this. Well in my situation, I had a female client of mine file a frivolous complaining claiming that I didnt show her compassion and lied to her about a policy and then 'blocked her." the reality is that, I assisted her with a policy- health, and explained to her the options in case the plan wouldn't cover her grandson's transplant. All I got from her was one Saturday morning she wrote me a demanding email to call her- I did and her only response to my explanation was "ok."
Weeks later, I get a long harassing email from her claiming I lied to her, she's unable to change her plan, and that she holds me responsible for everything that happens to her grandson and she will never forgive me. She was irrational, emotional and in my opinion just outright crazy. She was also angry I didnt return her call the day before, called the marketplace, got some wrong information and then emailed me angry and took it out on me.
Her statements were "YOU LIED"!!!!! I WILL NEVER FORGIVE YOU FOR THIS NEITHER WILL MY GRANDSON AND I WILL HOLD YOU PERSONALLY RESPONSIBLE FOR EVERYTHING THAT EVER HAPPENS TO HIM!"
along with statements regarding God. She was pretty outrageous. As a result, I expressed to her that I refuse to be her agent any longer because she is being abusive towards me and ceased communication with her.
Next thing I know, she filed a very bogus complaint slandering me, completely misconstruing the entire situation, claiming I didn't care and lied to her- it was ridiculous. I'm not sure what grounds or rights I have here or how the DOI perceives any of this. It's a little scary.. I also feel she has been malicious towards me and this complaint was not out of her being a victim in any ways- she is just taking her anger out on me and filing bogus complaints- she's crazy I think. It's frustrating to know that a 'consumer' has this kind of power. A year ago I got mistreated by an agency manager quite badly, and attempted to contact a consumer divison to file a complaint against him- no one even bothered to take my complaint and they said they couldn't. Yet, some imo mentally ill female who is angry and abusive can file a false complaint against an honest agent.