jeff.j.miller
New Member
- 9
So- to those that may know- how can I lose access to my FFM Integration registration from 2024, by not being updated for 2025? Am I missing something?
I just lost my access to HealthSherpa 10/25/2024, the Same day I passed my 2025 FFM Cert
- Thread starter jeff.j.miller
- Start date
LH Happy
New Member
- 19
Are you talking about the new requirement to reconnect FFM integration every 12 hours with Health Sherpa?
Thousands lost . People in state exchanges that started this yr were never told to get ffm certified . It's a cluster
- Thread starter
- #4
jeff.j.miller
New Member
- 9
No. That is old news.
Friday I was working on an 11/1/2024 loss of coverage on exchange and HealthSherpa cut off my access to the platform.
Reason? I wasn't certified for 2025 yet. I have been busy and hadn't finished it. But I was operating in 2024.
Called HealthSherpa and they said basically "yeah we just cut everyone off for 2024 if they weren't' verified for 2025 yet."
Ridiculous treatment from HealthSherpa. I don't trust them.
LH Happy
New Member
- 19
Agreed!
Ross Baker
New Member
Jeff, you're 2024 FFM Role was Revoked because you didn't complete 2025 FFM Training before 10/24 like CMS stated would happen in this email. Similar issues are posted all over other Agent Broker forums and this is outside of HealthSherpa's control, despite what our seasonal Agent Support rep may have stated. In fact, outside of platform suspensions for compliance violations, HealthSherpa doesn't control who has access to their EDE, that is controlled by CMS and is publicly available on the Agent Broker Registration Completion List. If an NPN is not listed as valid on this list then that NPN cannot access anyone EDE environment according to CMS regulations.
