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This agent tells them, "OK, when you do I will have you talk to one of my junior agents..."
Man, I like that.
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This agent tells them, "OK, when you do I will have you talk to one of my junior agents..."
I've had this scenario happen many time. I determined some time ago that I would never again give a specific recommendation over the phone again.
I did that once. She kept pressing me on the phone for the company I was recommending. After telling her, I got "I'll get back with you."
Found out later that she told another agent she was working with the details and the company. I did the work, someone else got the commission.
Why not tell your client on the phone "I've found the perfect fit for you based on what you have told me so far. Let's get together to look at the details."
"I'll get back with you" is exactly the reason that I go straight to setting an appointment with everyone. If you act really busy and don't have time to give them everything over the phone your chance of selling the app goes way up.
Example: Prospect: "Well how much is this going to cost me?" Agent: "That's exactly what I want to talk to you about. Is Thursday or Friday better for you? Morning or afternoon?"