I wonder if the transition to remote (phone) sales has matured yet and how many agents that were F2F guys and gals have converted. How much has that reluctance to come into the digital age has impacted revenues . . . at the FMO level and down.
Some B&M retail (not insurance) companies made major investments in new stores and revamping existing square footage before the 2020 panic-demic. A lot of them bet on the wrong side and some lost big time . . . down for the count and never came back.
Not all agents are light on their feet and can't/won't make adjustments when the market shifts. Some are still old school door knocking and beating the few leads they get to death in hopes of making a sale. So much easier (and more profitable) to go with the flow and work remotely.
Find a fishing hole, use the right bait, and wait on the fish to come to you vs jumping in the water and trying to catch them by hand or spearfishing.
I'm not sure it has fully matured, but there are a bunch of agents selling by phone that were not before. That includes Med Supps, Med Advantage, FE, etc.
And some agents....poof! Gone!