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It's for real that 5 Star claims what TK said but it's not for real in how it works with them.
They were claiming that they were not getting replacement forms because they were sent after the PAC form. So I started sending in the replacement forms after page 4 and before the EFT forms. My fax would show that all pages went through and I would a confirmation fax from 5 Star that all 7 or 8 pages were received but then I have to email the replacement forms to Rafael everytime once given a policy number because they were not received.
I've tried just about everything with them on their faxing issues. But rest assured, they are "working on it".
It seems they would hire someone to come in and fix their issues.