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I've been talking with a few companies...about the prospect of selling Health Insurance.
From what i'm hearing...there's alot of customer service problems. Apparently alot of people callin the agent "after" the policy has closed. I guess they are getting a bunch of questions, etc.
1) How do agents curb this issue? How Can agents handle numerous phone calls from clients?
*I guess they hire an assistant to handle the calls...or your company has an asistant handle these calls....but at what level of production is needed to hire an assistant?
2) As a natural consequence...policy prices go up...so people are dropping policies...or shopping you every year....How do you cope with this issue?
*I guess you follow up with a phone call toward their BD...and try to reclose them again.
thanks very much for the input....
From what i'm hearing...there's alot of customer service problems. Apparently alot of people callin the agent "after" the policy has closed. I guess they are getting a bunch of questions, etc.
1) How do agents curb this issue? How Can agents handle numerous phone calls from clients?
*I guess they hire an assistant to handle the calls...or your company has an asistant handle these calls....but at what level of production is needed to hire an assistant?
2) As a natural consequence...policy prices go up...so people are dropping policies...or shopping you every year....How do you cope with this issue?
*I guess you follow up with a phone call toward their BD...and try to reclose them again.
thanks very much for the input....