I'm on the side of people who take responsibility for their actions.
Heather markets to the lowest of the low, then wants to complain about it. She needs a look in the mirror...the only way to change her business model is to change her marketing efforts.
She attacked a poster yesterday because she is bitter and jaded. You don't seem to have that problem...which is a good thing.
Ftr...people who know me would never consider me a hippy...Cgreene would be one of those people.
I did not attack the girl, what is this, I am a school bully now for stating the obvious, the girl needs to loose the 800 number insurance and get an agent for help in the future.
I am not bitter or jaded. Although I have customers that I could do without. But I don't sit around complaining, I read the forum, I ask questions, I explain my problems to you guys, I accept the criticism and I try all the suggestions I am given. I have clearly accepted all responsibility for having non-standard customers, I open my mouth and ask for the referrals, so I own them.