Exactly.Doesn’t look like she does. She says she refuses to use the internet to look up doctors.
I always word it, according to the plan, they accept your doctor.
"According to the internet, your doctor is in the network. But I don't trust the internet, I need you to call and confirm. The reason I don't call is because if the person on the front desk gives bad information, I don't want to get yelled at, either."