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Since the OP suggested this person has been w/ Liberty Mutual for only 2 years & all my theories are bogus..here's some more..
The guy purchase homeowner's insurance (2) years ago which puts him around 2013 which is 1 year post Hurricane Sandy. At the time he made have had terrible credit combined w/ a previous claim. Maybe Liberty Mutual threw him into their non preferred tier (if there is one..) or maybe their prices for that demographic were just terrible. Maybe now he got married & his spouse has great credit OR they rate married couples better OR now they packaged the auto OR they rolled out a new book OR that prior claim is now 3 years out...
PLENTY of reasons how this could happen.
I came across a client who is currently with Liberty Mutual. I was able to quote the client at a lower price for both home & auto. Client comes back to me telling me that somehow Liberty Mutual was able to reduce the home premium from 1100 down to 500...This sounds ridiculous and absurd. Client is getting the same amount of coverage and same deductible. How is it possible that Liberty Mutual can even do that? Has anyone come across this problem with them?