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BS. I would bet that ML has much better financial ratings than the FE carrier that was sold. And GUL is every bit as guaranteed as a WL is. Higher quality carrier and lower premiums... yeah that guy got screwed...
You can say that BS all you want and it's still BS. GUL is not the same guarantee as whole life. So, maybe the guy did screwed? Maybe he didn't? It depends on what he wants. If he wanted temporary insurance then he got what he wanted.
The first agent in there should have found out what he wanted.