Med Supp Phone Objections
- Thread starter TDFnCali
- Start date
Sometimes it's a matter of underwriting
Yes, I can see how that would be an issue. Or, if the lesser known brand was the only cheaper option.
In face to face situations, I have called the doctors office while I'm sitting in front of the customer, with the speaker phone on, and asked the office if they accept medigap. The front desk person will say yes, but if she hasn't heard of the specific company, Ill ask to talk to somebody in their billing department who is more familiar. But sometimes they outsource the billing, which can make it more challenging to get the closure I need.
The main takeaway is to do a 3 way call with doctors office, if possible, but there's still no guarantee it will work out.
I want to do more tele sales in the future, so I look forward to hearing some of the other responses to this thread
- 168
Hey Fortune, I have a buddy who just ordered his first batch of leads from LH and is pretty disappointed. He said he's getting a lot of "employer paid"s like teachers and folks with MAPDs, but he's also getting a lot of people who say they never agreed to have an agent call them. Any suggestions?
Toby, I didn't want to throw your topic off-track. Maybe you're running into similar roadblocks too.
Toby, I didn't want to throw your topic off-track. Maybe you're running into similar roadblocks too.
I try to avoid calling the doc office at all cost, I found out early on,I most cases calling will work out but there always that once in awhile you run into office manager so thick.
Once in California I was on 3 way and trying to sell plan N AARP for less money then current BC PPO with high copays and office manager with an attitude just kept saying if she does not keep the BC she can't come here, Because that is only Ins we accept period
I Find it is better and less time consuming to make sure they understand that medicare is the primary and they can go to any doctor that accepts medicare, And this is why these plans are not those low to $0 premium plans where you trade off freedom for lower premium
- 17,063
I'm starting a petition that we use LH only for you know who and LHO for Lead Heroes.
Throws me off every time.
Yeah, It has backfired for me as well. I don't like doing it, if I do, I prefer to call the Dr office first, without the customer and get a run down, but sometimes it's not an option. If none of these options work, and I lose the sale, Ill leave the customer, then on my way home I cuss out loud for awhile and then move on.
And in regards to Newby's comment, Ill sign that petition.
- 1,902
It will fluctuate with each order but there will always be SOME group coverage and MAPD plans mixed in there, it's inevitable.
Too many seniors believe they have a 'Medicare Supplement' whether they actually do have one or not.
As far as leads saying they "Never agreed to a callback", I provide the recording of each phone call as proof that they did agree (If they never agreed, it would not be considered a lead and I would happily replace).
Some leads may change their mind about wanting to speak with an agent after the initial phone call ... Again this is inevitable with any type of lead that you will get some kick back.
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Haha - I actually changed my logo after a few people got me confused with Lincoln Heritage!
I go in assuming there are no objections. If they are new to Mcare I ask if the know the difference in MA vs Medigap. If not, I go over the differences, otherwise just assume they have no objections to Medicare + supplement.
No idea. Habit maybe.
I have been to 3 docs since going on Mcare. All have asked. I tell them I don't have the card (which is true). That usually ends the discussion. If they press I remind them the carrier does not accept bills from the provider.
Never had anyone refuse to treat me.
Even went to an urgent care facility a few weeks ago. I had been there before but I had regular insurance then. They asked if I was on Mcare. Gave them my card. Saw the doc. Walked out, no payment due.
If they accept Mcare they will take your Medigap carrier. That stops it right there.
If you do that you have not established credibility. I have never called a doc office, nor have I told anyone to do that. It just doesn't come up when I tell them "if they take Mcare they will take your plan, regardless of who the carrier is".
MatthewC
Expert
- 89
This may help: From medicare to the doctor -- "Regardless of the Medicare Part B services for which you are billing, participants have "one stop" billing for beneficiaries who have Medigap coverage not connected with their employment and who assign both their Medicare and Medigap payments to participants. After we have made payment, Medicare will send the claim on to the Medigap insurer for payment of all coinsurance and deductible amounts due under the Medigap policy. The Medigap insurer must pay the participant directly. "
It is taken directly from the doctor's Medicare Assignment contract:
[URL="https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms460.pdf"/URL]
