Gwen Redington
Expert
Several a month? How many plans are you selling? Are you doing telesales?I'm just wondering what is normal for chargebacks? Do people get several chargebacks per month or is that too much?
I did telesales for about 4 months and charge backs were a lot more common. If they will listen to your pitch and change, they'll listen to someone else's and change. Nature of the game with telesales.
I do face to face now and hardly ever get charge backs. During AEP I'll get maybe two or three. Outside of AEP it's so rare it might as well be zero.
That being said, I am currently not out there hustling and selling every single week. But when when I was, with a previous agency, my charge backs were very low.