Outsourcing for CSR's

Discussion in 'P&C Insurance Forum' started by InsuranceWhisperer, May 26, 2017.

  1. InsuranceWhisperer
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    InsuranceWhisperer New Member

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    Has anyone ever outsourced their CSR's? I'm looking for a company that is known to do my CSR work. Any suggestions would be great!!!
    Thanks
     
  2. AZDave
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    AZDave Guru

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    Angela Adams Consulting and WAHVE are two I know of. Curious if others get posted here.
     
  3. todd02
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    todd02 Guru

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    Good way to have bad retention.
     
  4. AZDave
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    AZDave Guru

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    So you have experience with these two companies? Please share and explain your comment.

    An agency may seek to outsource some of the routine work to increase retention.
     
  5. INSUREGEEK
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    INSUREGEEK Super Genius

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    I don't even have two words, I have 2 letters. E & O.

    Examine this very carefully before you make a decision.
     
  6. rbadoux
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    rbadoux Expert

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    Don't do it.

    Your agency is defined by it's customer service. Trust your own, not others.
     
  7. Mvela247
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    Mvela247 New Member

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  8. Rick Deckard
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    Rick Deckard Super Genius

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  9. BoatNFun
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    BoatNFun New Member

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  10. Gulliver
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    Gulliver Super Genius

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    I have heard very positive feedback on WAHVE. The staffing they provide is very experienced but also very costly.
     

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