Pakistan live transfers.... so far so good

[Josh]

secondly getting dnc scrubbed data is expenive so most call centers buy random data

Respectfully, that's just not true. The best deal I've seen pushed out recently was a million records for $50. I'm biased, because that was me, but I just don't see how it is expensive. Admittedly, it's a courtesy scrub. To be fully complaint, the telemarketing organization (or organization that is calling on behalf of them) needs to, among other things, maintain an internal do not call list, as well as register with DoNotCall.gov to download the suppression list. Of course, most people don't do that, but if we're going to get down to the details, that's exactly how that works.

There is a ton of information on this available at DoNotCall.gov, but at least one "litmus test" is if the telemarketers are just passing the lead on or if they are calling on behalf of the agent. For example, if the telemarketers are calling on behalf of the agent, (agent gives them 1,000 numbers to call), then the agent would generally be on the hook for DNC liability. If the call center was just selling the leads, then the call center would be responsible for the DNC. In broad strokes, that's how that works.

 

[Josh]

I've bought 1000's of tm leads over the yrs and I've never heard one tm lead on a recording get authorization from the caller to continue the call . I've always thought if the call center uses the scrubbed data that's sufficient to call . Maybe Jeff will weigh in how a tm caller gets opt in authorization?

If the call center paid for the "license" for the national DNC list (around $15k), and did scrubs within 30 days (on a rolling basis), and maintained an internal DNC, and had documented policies, and complied with a few other provisions, then you're "sufficient".

There is a huge difference between cold calling and calling on internet leads as well.

The TCPA has specific criteria about people "opting-in" for a call, but that's different than cold telemarketing lists. If someone fills out a form online, the opt-in language needs to be very specific, and generally you need a copy of the page that they filled out (i.e., screenshot of lead generation form). By contrast, if you're cold calling on compiled lists, there isn't an "opt-in" requirement on that, but that's where the DNC falls in.

 

[rousemark]

I thought that Pakistan would be a poor choice for live transfers.. So far, I am making money.
I was worried about the dnc list... they use a scrubbed list.
I was worried there wouldnt be enough calls.. so far.,.. so good.
I was worried the accent would be poor... so far,, very impressed
They ask some k/o questions. I got credit for a caller that has dementia and another caller that was in a facility.
They dont call on Sunday,. only mon-sat.. I like to work on Sunday.
They offer a 120 sec buffer time. hope agents dont take advantage or that might end
They say they have plenty of transfers to make ... I worry that I wont get enough if tons of agents come on board.

Don't be afraid of the Pakistan callers.. very well priced and so far so good..

"So far, so good" was the man that fell off a 500 foot cliff said at 250 foot.

 

[DonP]

If the call center paid for the "license" for the national DNC list (around $15k), and did scrubs within 30 days (on a rolling basis), and maintained an internal DNC, and had documented policies, and complied with a few other provisions, then you're "sufficient".

There is a huge difference between cold calling and calling on internet leads as well.

The TCPA has specific criteria about people "opting-in" for a call, but that's different than cold telemarketing lists. If someone fills out a form online, the opt-in language needs to be very specific, and generally you need a copy of the page that they filled out (i.e., screenshot of lead generation form). By contrast, if you're cold calling on compiled lists, there isn't an "opt-in" requirement on that, but that's where the DNC falls in.

If I take a tv lead call in and say " In case we get disconnected is 423-123-1567 a good call back # for you ? They say yes . I'm compliant to call them back correct ? It must be as many CO's I call ask fir your phone # in case you get disconnected . What about a direct mail lead the prospect fills out with there phone # ? It's good to call them for 90 days right ?

 

[PhxSunsFan]

does E and O offer any help here?

 

[Josh]

does E and O offer any help here?

Absolutely not.

 

[Josh]

If I take a tv lead call in and say " In case we get disconnected is 423-123-1567 a good call back # for you ? They say yes . I'm compliant to call them back correct ? It must be as many CO's I call ask fir your phone # in case you get disconnected . What about a direct mail lead the prospect fills out with there phone # ? It's good to call them for 90 days right ?

You'll want it documented, but the trigger here was when they picked up the phone. If prospect *calls "you"* (as in, the lead generator, your office, you, whatever), then they have initiated interest. Until 90 days has passed, or they say stop calling, you should be in the clear on calling them manually. If you intended to text or send automated messages, you would need them to specifically opt-in for those methods.

 

[DonP]

If someone's a client can I text them ? This is ridiculous.

 

[Josh]

If someone's a client can I text them ? This is ridiculous.

I'm not going to disagree with you that some laws are ridiculous, but if you do not have explicit permission saying you can use automated messaging tools, and they haven't explicitly opted in for text messages, I believe you are in violation of the law. Is it more like going 5 miles over the limit vs 50 miles over the limit? That's not for me to decide, but the TCPA is what it is.

 

[rousemark]

The good news you do not have worry about it with direct mail. So far there is no Do Not Mail List.