Yes, it is our role to explain but we should accept their decision even if it is not what we consider the right one.No worries. Thank you. I guess that I’m trying to help them understand that it is STANDARDIZED and not some kind of unique experience that she has had with the Aetna choice from years ago.
My mother is about the same age and I’d want to know if she could get the same coverage for $150/mo less even if is Aetna Accendo.
. Isn’t it our role to educate and explain these things? If I don’t mention these things, someone else will and I will have lost a customer.