Prospects that Email Questions Non-stop

[Soaringagent]

How do you handle prospects that email question and scenario one after another? Do you setup appointments or do you just call them? It can be a challenge to keep on top of it before they purchase

 

[The HIC Group]

How do you handle prospects that email question and scenario one after another? Do you setup appointments or do you just call them? It can be a challenge to keep on top of it before they purchase

You must call them and set expectations. Try to offer them the insurance company 800 number for stage 1 issues and let them know to call you for "stage 2" issues.

 

[Underwriter2Agent]

You must call them and set expectations. Try to offer them the insurance company 800 number for stage 1 issues and let them know to call you for "stage 2" issues.

I understand setting expectations, however in my opinion if I was directed to a 800 number I would call the next agent.

 

[Bob_The_Insurance_Guy]

You smother them with information. That's really all they want from you. The chances of them buying from you are slim to none.

I had the scenario with someone who wanted chapter and verse on LTC. I got my Genworth rep to send me the IRS Code, in it's entirety, and I mailed it to him.

That's the last I heard from him. Good rittence! Thank you very, next!

 

[The HIC Group]

I understand setting expectations, however in my opinion if I was directed to a 800 number I would call the next agent.

That might be the idea. With a strong BOB you may have to "fire" or refer those "needy" clients to other brokers maybe that are just starting out.